Contact & FAQ
Do you have any questions, suggestions or criticism? Then just write to us :-)
We look forward to hearing from you and will respond as soon as possible.
Please take a quick look at our frequently asked questions (FAQ) further down on this page. Maybe your answer is already there, especially regarding orders, inventory or returns.
contact form
Frequently Asked Questions (FAQ)
Where is my order?
After your package has been shipped, you will receive an automatic email with your tracking number. If you no longer have it, you can also see the tracking number in your customer account.
Can I still change my placed order?
If you would like to change or cancel your order you have already placed, you can simply contact us.
How long can I return purchased goods?
You have a 14-day return period for your order. You can read about this in our cancellation policy .
Which payment options are accepted?
We accept all common payment methods. You can read about these in our shipping and payment conditions .
How can I reach you?
You can reach us via the contact form, by email and by phone :)
Please note our service hours from Monday to Friday from 9:00 a.m. to 4:00 p.m. (Except public holidays in Baden Württemberg)